2006

The political way has been paved! For the first time, service professionals for dialog marketing and dialog marketing sales specialists can be professionally trained. Since then, TEMA Marketing has had extraordinary success with training programs. In all three business areas, there are more managers that are qualified trainers. 

2006

Certification in accordance with DIN EN ISO 9001 : 2000


Area of Certification: Call Center Services

2006

A Training Center in Wiesbaden is opened to support and train Job Center clients within the framework of the Municipality of Wiesbaden Opting initiative.

2004

TEMA Marketing develops products to measure the quality of communication performance in service centers, hotlines, switchboards and office services. Within the framework of their own quality management, companies can regularly take measurements through a specialized team of Mystery Callers who follow defined scenarios. Quality monitoring is successful after the implementation of mystery callers by TEMA Marketing for 97 internal company units.

2003

Certification in accordance with DIN EN ISO 9001 : 2000


Area of Certification: Call Center Services

2002

The employment of 150 coworkers calls for another move to larger company facilities. With the move, a complete high-performance  Client-Server Architecture is rolled out. For Inbound projects, an ACD platform that can take into account every individual client characteristic is introduced.  {Article as PDF}