1999
The business unit, Call-Center-Services takes over the telephone switchboard service as an outsourced in-house solution for a global chemical company - a benchmark for large international corporations.
Within two years, the corporation has taken first place in branch rankings measuring professionalism and friendliness.
1998
Conception and implementation of a 6-month full-time retraining course to become a qualified telephonist in cooperation with unemployment agencies and TÜV academies. Within a few years, over a 1,000 participants were integrated into the employment market.
1998
The Rheinland-Palatinate Ministry for Employment and Social Affairs opens a Model Call-Center in the Kaiserslautern branch office that set a branch standard for aspects such as workplace design, ergonomics, light, acoustics, IT technology, CRM platform. [Article as PDF]
1997
Public institutions orient themselves on the success of internal company service centers and contract TEMA Marketing to develop a concept for and implement FO information centers - to directly answer citizens questions concerning Child and Family Services, unemployment benefits (ALG I+II), job search, and job change. TEMA Marketing opens Info Centers in Saarbrücken, Saarlouis, Neunkirchen, Pirmasens, Bad Kreuznach and Landau.
1994
Together with TEMA Marketing, companies install internal service centers for front and back office solutions. Sites are then set up in Reutlingen, Cologne, Mainz, Baden-Baden und Ludwigshafen. Around 90 employees nation-wide work directly on site for our clients and practice Customer-Excellence.